Question 1

What is Paraflex Audio?

Accepted Answer

Paraflex Audio is an audio software company. The products are Ambitura, Alchemy, Duality, Lens, and Mono Optimizer. It is not the Paraflex loudspeaker cabinet.

Question 2

What are Micro, Meso, and Macro?

Accepted Answer

They are the three layers inside Lens, a Paraflex Audio effect. They are not separate products, and they are not the company name.

Question 3

How do I install Paraflex Audio plugins?

Accepted Answer

Sign in and open the download center, or Account → Purchases. Download the installer for your system and run it. Plugins install as VST3. Restart your DAW so it scans for them. The full steps are in the installation guide.

Question 4

How do I download after I sign in?

Accepted Answer

Sign in with the email you used at checkout. The download center and Account → Purchases both list what you own. Plugins have one Windows installer and one macOS installer for Intel and Apple Silicon. Ambitura has a Windows installer and a separate macOS installer for Apple Silicon and for Intel. You can download the installer again from either place. The purchase email holds your license keys and a link to the download center. It is not the installer.

Question 5

How does activation work?

Accepted Answer

Plugins ask for the license key from your purchase email or from Account → Purchases. Ambitura signs in with the same account. A license key is only required there if one is shown on the account.

Question 6

How do I get plugin updates?

Accepted Answer

When a new version is published, we email the address on the account. Sign in and download the current installer from the download center or Account → Purchases, then run it over the existing installation.

Question 7

Which DAWs are compatible with Paraflex Audio plugins?

Accepted Answer

This release is VST3 on Windows, and VST3 and Audio Unit on macOS. Alchemy also includes a standalone app. Logic Pro loads the Audio Unit. AAX for Pro Tools is not in this release. Compatible hosts include Ableton Live, FL Studio, Cubase, Studio One, Reaper, Bitwig, and Logic Pro.

Question 8

What is the refund policy?

Accepted Answer

All sales are final. If you experience technical issues that prevent the software from working, contact us and we'll work with you to resolve the issue.

Question 9

My DAW isn't detecting the plugin. What should I do?

Accepted Answer

First, restart your DAW after installation. Then check your DAW's plugin scan settings. On macOS, VST3 plugins should be in /Library/Audio/Plug-Ins/VST3/ and AU in /Library/Audio/Plug-Ins/Components/. On Windows, VST3 should be in C:\Program Files\Common Files\VST3\. If issues persist, contact support.

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