Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect the following information:

  • Purchase Information: Name, email address, billing address, and payment details (processed securely by PayPal)
  • License Activation: Email address and machine identifiers for software authorization
  • Account Information: Email, password (encrypted), and preferences when you create an account
  • Newsletter Subscription: Email address and preferences if you opt in to marketing communications
  • Website Analytics: Anonymous usage data to improve our website
  • Support Communications: Messages you send to our support team

2. How We Use Your Information

Your information is used to:

  • Process your purchases and deliver software downloads
  • Verify software licenses and prevent unauthorized use
  • Send order confirmations and important product updates
  • Provide technical support
  • Send marketing emails about new products and offers (only if you opt in)
  • Improve our products and services
  • Comply with legal obligations

3. Marketing Communications

We only send marketing emails if you explicitly opt in during checkout, account signup, or through our newsletter form. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. We use Amazon SES to send emails securely.

4. Data Sharing

We do not sell your personal information. We share data only with trusted service providers who help us operate our business: payment processors (PayPal), cloud services (AWS), and email providers (Amazon SES). These partners are contractually obligated to protect your data.

5. Ambitura Data Processing

Ambitura processes all video content locally on your machine. No video files, frames, or content are ever uploaded to our servers. The only data transmitted is license verification information (user ID, machine ID) and optional bug reports you choose to submit.

6. Optional Usage Analytics (Ambitura)

Ambitura offers optional, opt-in usage analytics to help us improve the software. When you first launch Ambitura after activation, you will be asked whether you consent to share anonymous usage data. This is entirely voluntary.

If you consent, we collect:

  • Feature usage patterns (which tools you use most)
  • Performance metrics (processing times, memory usage)
  • Error occurrences (crash reports, exceptions)
  • Workflow completion rates
  • Operating system type and version
  • Application version

We never collect:

  • Video content, file names, or file paths
  • Personal identifiable information (names, emails)
  • Project names or creative content
  • Keyboard input or screen recordings

All data is anonymized using one-way hashing before transmission. Data is sent only when you close the application, minimizing any performance impact. You can change your analytics preference at any time in Ambitura Settings → Privacy. Analytics data is retained for 90 days and then automatically deleted.

7. Data Security

We implement industry-standard security measures to protect your data. Payment information is processed using encrypted connections through PayPal. Passwords are hashed and never stored in plain text. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing emails at any time
  • Request a copy of your data in portable format
  • Object to processing of your data for marketing purposes
  • Withdraw consent for analytics at any time

9. Data Retention

We retain purchase records for accounting and licensing purposes. Newsletter preferences are kept until you unsubscribe. Analytics data is automatically deleted after 90 days. You can request deletion of your account, but we may need to retain certain information for legal compliance and fraud prevention.

10. Cookies

Our website uses essential cookies for cart functionality and session management. We may use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

11. International Transfers

Your data may be processed in the European Union (AWS eu-central-1 region). We ensure appropriate safeguards are in place for any international data transfers.

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this privacy policy periodically. We'll notify you of significant changes via email or website notice.

14. Contact

Questions about privacy? Contact us at contact@paraflexaudio.com